People these days are very impatient and expect instant responses to their queries from businesses. In fact, it is a major determinant of customer value. Most of the time, resolving queries or even answering a few questions takes too much time over email and phone calls. People want instant answers, and chatbots are the best way to talk to customers/visitors on your learning websites. Not just that, chatbots can also analyze conversations to gain insights and help increase sales.
Chatbots work independently without the need for constant human intervention. It provides responses based on a combination of predefined scripts and machine learning. When it faces a new concept (that it is not programmed to understand), it will require human intervention but will learn from this for future references.
Customer support tools like chatbots software streamline interaction between people and businesses and enhances customer experience. They offer companies new opportunities to improve operational efficiency by reducing the cost of customer service.
The best chatbots for your eLearning website
The following are the chatbots you can use for your online education website –
ProProfs Chatbot
This chatbot can help you streamline customer support, marketing, and sales processes all at the same time. ProProfs captures leads and engages with them in a very human-like conversation by asking the right questions and answering commonly asked questions. Coding skills are not necessary to set up ProProfs. Some of its features are:
- Design interactions using branching logic
- Build workflows with simple drag and drop functionalities
- Pre-built templates for quick deployment
- Re-route chats to the right department
Plans start at $10/month per user and are billed annually (essentials plan). The premium plan comes with more features like reporting capabilities and a premium survey maker. It starts at $15/month.
Mitsuku Pandorabot
The developers of this chatbot claim that it has the most human-like interaction in the world and has also won the Loebner Price multiple times to back up the claim. It was built on the Pandora box platform, and users can use Artificial Intelligence Mark-up Language (AIML) to create something similar on Pandora box. Some of its features are:
- Supports multiple languages
- Context-awareness
- Chat log retention
- You can set it up using code or without using it
- Cross channel application using messages and voice channels
- Effortlessly add speech-to-text and text-to-speech
Plans include Community Service, Shared Service, and Dedicated Service. Community Service is free and has all the features of the paid version, except there is no performance guarantee and customization features like personality, gender, and age of the chatbot. The Shared Service and Dedicated Service both cost $75 and $1500 per month, respectively.
Botsify
This is a simple to use Chatbot that does not require any coding skills. You can create advanced chatbots for education, customer service, or anything else. Botsify also features bot learning, stories, conversational forms, and chatbot training.
- Conversation forms
- Story tree
- Education chatbots
- Cross channel integration with website, Facebook, Amazon, Slack, etc.
- Keep a close eye on the chatbot with live chat, and you can even take over the conversation from the bot.
Plans start for as low as $40 per month for Personal and go up to $415 per month for Business. For eLearning websites, the Personal plan is optimal.
Imperson
Imperson helps to create customized chatbots to automate user journeys through conversations. The chatbot algorithm is based on Natural Language Processing (NPL) user intents, deep dialogue context, and relationship memory. Together, they help create an authentic chat experience. Some of its features include:
- Integration with the website, Facebook Messenger, Twitter, Slack, SMS, Skype, etc.
- Full-service NLP based chatbots
- It supports audio, video and will support AR and VR in the future.
Details about pricing are not available online. Reach out to the sales team for a custom quote.
Bold360
This tool allows you to develop intelligent bots that can guide website visitors through personalized buyer journeys – improving the product selection process. It supports advanced analytics and reporting features to give you a deep understanding of your target audience. The following are Bold360’s most useful features:
- Supports over 40 languages
- Omni-channel live chat
- Live chat messaging
- Deep analytics and reporting
Although the tool is used mostly by tech agents, customer service reps, HR teams, it is also used by educational institutions like Sullivan University. No information is available online regarding its pricing.
Meya AI
The Meya AI platform allows you to create intuitive chatbots with best-in-class AI, workflow automation, and multiple channel integration capabilities. It also allows you to do customized upselling based on customer data. It is even used by big names in the business, including Google and Sony. Some of its features include:
- Workflow automation
- Simple integration with CRM, social media, and website
- Real-time debugging
- Natural Language Processing framework
The chatbot is available in three versions – Standard, Pro, and Enterprise. The standard version costs $500/month and supports up to 5000 conversations. The Pro version has advanced integration and full programmability and costs $2500/month. The Enterprise version has more advanced functionalities and comes at a custom pricing based on your requirements.
Aivo
This is best suited for creating chatbots with advanced custom AI development company. features like semantic intent identification and deep machine learning. It helps to create unstructured interactions allowing the bots to interpret slang, errors, emojis, voice messages, and even regional references. Moreover, the chatbot can adapt answers automatically across different platforms. Some of its popular features are:
- Supports over 50 languages
- Advanced reporting
- Ability to send alerts through SMS or WhatsApp
- Data privacy
- Deep Learning-based NLP
- Intelligent and engaging conversations
There are four plans available – Starter, Advanced, Business, and Enterprise. The Starter plans is $99/month, and the Advanced is 399/month. The Business and Enterprise plans are custom built as per a business’s requirements and come with custom quotes.
ManyChat
ManyChat is the best for creating chatbots for automated conversations on Facebook Messenger. This chatbot can be used to book appointments, capture lead info, build relationships, and sell products – all through Messenger. But you are not restricted to Messenger. The Chatbot can also be integrated into your website. Some of its most useful features are:
- Seamless integration with HubSpot, MailChimp, Google Sheets, etc.
- Ready to use chat templates
- Interactive content
- Build chatbots using drag and drop
The free plan lets you engage with up to 1000 contacts at no cost at all. The Pro plan that lets you engage with unlimited contacts is priced at $10/month. If you want custom services and access to all of ManyChat’s features, go for the Business plan.
ItsAlive
This is a chatbot builder that lets you automatically engage with customers over Facebook Messenger. It is well suited for the needs of agencies, brands, influencers, and new businesses. Here are some of its top features –
- Information capturing using lead generation form
- Supports multiple languages
- Email notifications
- Extensive reports with KPIs
There is more than one plan available, including a free version that allows you to send up to 1000 messages. The paid plans start from $19/month.
Flow XO
Look no further than Flow XO if you want to create chatbots and back-office workflows for websites and social media channels. This tool lets you get leads from different channels. The best part is that you don’t need any coding skills to set up chatbots. Some of its features are:
- Cross-platform engagement with customers
- Back-end workflow to control the live chatbot
- Pre-filter leads
The standard plan starts at $19/month. Add-ons can be bought on top of the Standard plan for $10/month (5 bots or active flows) and $25 (25,000 interactions)
Further Reading: 10 Teacher Technology Tools You Didn’t know
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